PROVIDE SEAMLESS CUSTOMER SUPPORT GLOBALLY

RESONATE WITH YOUR CUSTOMERS. SPEAK TO THEM IN THEIR LANGUAGE.

The world is moving toward full globalization at an exponential rate. For the companies selling or trying to sell goods and services abroad this is a magnificent opportunity, representing billions in extra revenue from new and expanded markets. But it also presents some significant challenges including: how to communicate with consumers who speak different languages; how to operate in different time zones; and how to address radically different cultures?

 

Multilingual can solve all these challenges.

HOW IMPORTANT IS IT TO GO MULTILINGUAL?

 

Anyone who doubts the importance of this issue for 21st Century business should consider this fact: a recent study from the European Commission found that 42% of consumers never purchase products and services in other languages.

GLOBAL AGENTS

 

Language skills alone don't solve much. A language is only one skill set. Businesses still need agents who have an innate desire to help customers, and then you need to specifically train them to understand and embrace the customer service culture of the clients they are serving.

 

When you hire us, we will:

 

  • Find the perfect agents here in in the US or abroad
  • Provide full training
  • Manage them
  • Ensure delivering high quality customer service in over 20 languages via Online chat, phone, and/or face to face.

MULTILINGUAL E-LEARNING, EXPLAINER VIDEOS, & MORE!

 

Finding the right information at the right moment can be a challenge for your customers... and not finding it can have some very harmful consequences on your business reputation. It can also decrease your customer satisfaction and therefore decrease repeat business. We help you provide excellent multilingual resources and interactive tools such as:

 

  • E-learning modules
  • Explainer videos
  • Knowledge bases
  • Wikis
  • FAQs

BENEFITS

Effective community management can bring your B2C or B2B brand huge benefits:

  • Enhance product and brand loyalty
  • Provide 24/7 focus groups
  • Foster a strong connection between your brand and your consumer
  • Develop and refine your content strategy
  • Support specific social media campaigns and integrated marketing campaigns
  • Increase the traffic to your community areas and to the rest of your website
  • Help to create a competitive differentiator
  • Develop a local brand presence in different territories
  • Understand what people are saying about your brand by using social listening tools and analysis

 

Join the conversation and engage with your customers and users.

MULTILINGUAL E-LEARNING, EXPLAINER VIDEOS, & MORE!

 

Multilingual Inc offers multilingual expertise across industries and platforms.

 

Among our services:

 

  • Nurturing positive participation in your Online community
  • Write social media editorial plans and content
  • Manage customer feedback

Tell us more about your business and start for free

REGISTER NOW

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Phone: (925) 331-0877

Email: info@multilingualinc.com

Support: help@multilingualinc.com

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TRY MULTILINGUAL FOR FREE

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Multilingualinc is a division of Mokhtar Group, Inc.